Refund & Return Policy

At Murajaat Publishing, we strive to provide our customers with high-quality books and exceptional service. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns Eligibility

We accept returns under the following conditions:
• The item must be returned within 14 days of purchase.
• The book must be in its original condition, unused, and free from damage.
• Digital products (e-books, audiobooks) are non-refundable and non-returnable due to the nature of digital goods.
• Sale or discounted items are not eligible for returns unless defective.

2. How to Initiate a Return

To start a return, please follow these steps:
1. Contact Us: Email us at support@murajaat-publishing.com with your order number and reason for return.
2. Receive Return Authorization: We will review your request and provide a return shipping address if eligible.
3. Ship the Item: Securely package the item and send it back within the return window. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item:
• If approved, your refund will be processed within 14 business days to your original payment method.
• If the item does not meet our return conditions, we may reject the refund request.

4. Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please contact us at support@murajaat-publishing.com with proof of damage.

5. Non-Refundable Items 

• Digital downloads (e-books, audiobooks)
• Gift cards
• Sale or clearance items
• Books with visible signs of use or damage

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:
• Check your bank or credit card statement.
• Contact your bank or payment provider, as processing times may vary.
• If you still have not received your refund, reach out to us at support@murajaat-publishing.com .

7. Contact Us

If you have any questions about our refund and return policy, please contact us:

📧 Email: support@murajaat-publishing.com